Manual Review Process

Manual Review happens when instead of automatically approving merchants during onboarding, WorldPay puts them through a Manual Review process.

It's important to note that Finix has no control over what merchants are selected for Manual Review or the time it takes for a manual review to be completed. 

If a merchant has been selected for Manual Review, the response should look like the following:

{"id":"102515335","status":"Pending","reason":"Sub-Merchant provisioning application is in Manual Review. Please contact your RM for more details."}}

Here are the next steps when this happens:

For CORE:

Finix will continue to ping the Worldpay API every ten minutes until it resolves to succeed or failed. Worldpay can take up two business days to update status. You don't have to do anything at the moment unless it fails.

For LITLE:

You must manually initiate an additional verification by doing the following:

1. Navigate to the relevant Identity 
2. Click on 'LITLE_V1' inside the 'Processors Tab'
3. Scroll to the verifications section of the page and click the 'Create Verification' button