Most Payment Facilitators charge a certain amount for having a chargeback. A large number of disputes/chargebacks present unique operational challenges and the fee can help discourage merchants from receiving them in the first place.
Finix offers the functionality to set a Fee using the Dashboard and/or API for the following two scenarios:
A merchant receives an Inquiry
A merchant receives a chargeback
Set Fees through the Finix Dashboard
At the Application level, you can set a fee profile for a selected Application in the Finix Dashboard.
1. Navigate to the Application
2. Click on Create to create a custom Fee Profile for this Application
In the above model, one can specify:
The Dispute Fixed Fee: This is the fee that is charged when a merchant receives a formal chargeback from WorldPay.
Dispute Inquiry Fixed Fee: This is the fee that is assessed when a merchant receives a form inquiry from WorldPay.
3. Save your configuration.
1. Navigate to the Identity
2. Click on Create in the Fee Profile Configuration
3. Click on Save to save the Configuration.
Set a Chargeback Fee through the Finix API
Please see the Admin Docs
Set a Chargeback Fee at the Platform Level
If you would like to set the chargeback fee at the platform level, please submit a Support ticket.