Most Payment Facilitators charge a certain amount for having a chargeback. A large number of disputes/chargebacks present unique operational challenges and the fee can help discourage merchants from receiving them in the first place. 

Finix offers the functionality to set a Fee using the Dashboard and/or API for the following two scenarios:

1. A merchant receives an Inquiry

2. A merchant receives a chargeback

Set Fees through the Finix Dashboard

Application Level

At the Application level, you can set a fee profile for a selected Application in the Finix Dashboard. 

1. Under the PEOPLE header, click on Applications. Click on the application link to view additional details. 

2. To create a fee profile or update a fee profile, click on the FEES AND RISK PROFILE tab on the top navigation. Then click the Create Fee Profile button.

3. A pop-up modal that displays fee configurations. Select the fee types and then click the Create Profile button to save your changes. 

• The Dispute Fixed Fee: This is the fee that is charged when a merchant receives a formal chargeback from WorldPay.
• Dispute Inquiry Fixed Fee: This is the fee that is assessed when a merchant receives a form inquiry from WorldPay. 

Merchant Level

1. Under the PEOPLE header, click on Merchants.  Click on the application link to view additional details. 

2. To create a fee profile or update a fee profile, click on the FEES AND RISK PROFILE tab on the top navigation. Then click the Create Fee Profile button.

3. A pop-up modal that displays fee configurations. Select the fee types and then click the Create Profile button to save your changes. 

Set a Chargeback Fee through the Finix API

Please see the Admin Docs
https://finix-payments.github.io/finix-admin-docs/?shell#associate-fee-profile-to-an-application

Set a Chargeback Fee at the Platform Level

If you would like to set the chargeback fee at the platform level, please submit a Support ticket.