Some customer actions on the Flex platform can only be completed via a Support ticket. A customer action that must be completed via a Support is to remove a transfer from a settlement. 

Transfers 

Settlements are approved daily. If a transfer needs to be removed from a settlement, submit a Support ticket with the following information: 

• Settlement ID: The settlement ID has a prefix of ST before the resource. 
• Transfer ID: The transfer ID has a prefix of TR before the resource. 

Finding the Settlement ID

The settlement ID can be found via the Flex APIs or on the Dashboard.      

Via the APIs

Use the Fetch a Settlement by ID API call to fetch a settlement by ID. Select the appropriate settlement ID. 

Via the Dashboard 

The settlement ID can be viewed on the Dashboard under the Review Queue. 

 Finding the Transfer ID

The transfer ID can be found via the Flex APIs or on the Dashboard. 

Via the APIs

Use the List all transfers API call to list all the transfers available. Select the appropriate transfer ID. 

Via the Dashboard 

Transfers and their associated settlement can be viewed on the Dashboard under the Review Queue. You can remove transfers from settlements that are in the Pending queue. Next to each Settlement ID is the number of transfers in that settlement. 

1. To remove a transfer from a settlement, click on a Settlement ID. This displays all the transfers in that pending settlement. 

2. Click on the Transfers tab. This displays all the transfers in the settlement. Click on the down chevron next to the transfer to see other associated transfers.