Some customer actions on the Flex platform can only be completed via a Support ticket. A customer action that must be completed via a Support is to remove a transfer from a settlement.
|Note: This document uses mock data from Finix's sandbox environment.|
Settlements are approved daily. If a transfer needs to be removed from a settlement, submit a Support ticket with the following information:
- Settlement ID: The settlement ID has a prefix of ST before the resource.
- Transfer ID: The transfer ID has a prefix of TR before the resource.
Finding the Settlement ID
The settlement ID can be found via the Flex APIs or on the Dashboard.
Via the APIs
Use the Fetch a Settlement by ID API call to fetch a settlement by ID. Select the appropriate settlement ID.
Via the Dashboard
The settlement ID can be viewed on the Dashboard under the Review Queue.
Finding the Transfer ID
The transfer ID can be found via the Flex APIs or on the Dashboard.