Some customer actions on the Flex platform can only be completed via a Support ticket. A customer action that must be completed via a Support is to disable or reenable payments processing.
|Note: This document uses mock data from Finix's sandbox environment.|
Merchant processing can be disabled and enabled at any time. To disable or reenable Merchant processing, submit a Support ticket with the following information:
- Merchant ID: The merchant ID has a prefix of MU before the resource.
Finding the Merchant ID
The merchant ID can be found via the Flex APIs or on the Dashboard.
Via the APIs
Use the List all merchants API call to list all the merchants available. Select the appropriate Merchant ID.
Via the Dashboard
Merchant IDs can be found under the Merchants tab on the left navigation. Here, you can view the Merchant ID as well the Merchant name, onboarding state, and other information.
You can also view Merchant IDs by navigating to the Merchants tab in the review queue. To view the Merchant ID:
1. Click on the Merchant. This displays the Merchant ID at the top of the screen.