Some customer actions on the Flex platform can only be completed via a Support ticket. A customer action that must be completed via a Support is to approve a previously removed transfer from a settlement.
Settlements are reviewed daily prior to the creation of funding instructions to the processor. If a transfer has been removed from a settlement and requires resubmission, submit a Support ticket with the following information:
- Settlement ID: The settlement ID has a prefix of ST before the resource.
- Transfer ID: The transfer ID has a prefix of TR before the resource.
See the How to Remove a Transfer from a Settlement? on how to identify the transfer ID.