TRANSACTIONS workflow 

Note: At the time of publication, Finix is redesigning the user interface of the Dashboard. Some functions or features may look different. Check back for updates. This document uses mock data from Finix's sandbox environment. 

Some features and functions may be unavailable depending on your platform configuration. 

The Dashboard is categorized into headers with subcategories. The headers are: 

• TRANSACTIONS 
• PEOPLE 
• REVIEW 
• SYSTEM

This article focuses on the TRANSACTIONS header. Within the TRANSACTIONS header, there are multiple subcategories. A blue icon appears next to the subcategory to indicate what subcategory the user is currently on.  The information for each subcategory may be repeated. 

Related objects 

On some pages, there is a Related Objects drop-down that lists the Application and Merchant Identity ID. Click the link to navigate to the associated Application or Merchant Identity details page. 

Note: Most pages have export functionality. To export a file, click the Export button on the right of the Dashboard.  This downloads a CSV file. 

For advanced export options, click on the gear icon next to the Export button. A pop-up modal displays various fields to export. Click on the Export button at the bottom of the modal to export. 

Transfers 

The Transfers page provides a high-level overview of the transfers completed for the day. A transfer is defined as the flow of money either to or from a payment instrument. A transfer can be either: Debit, Credit, or Refund. 

On this page, you can search for a specific transfer type using the search bar, export transfers, or view additional details by clicking on a transfer link. 

Click on the transfer link to view additional transfer details, payment instrument details, tags, and related objects such as Application Identity, and Merchant Identity. 

Note: The Create Refund function is available for debits. This function can be found at the bottom of the page. Users can choose to create a refund for any amount up to the full amount of the transfer. 

Authorizations 

The Authorizations page displays all pending authorizations. Authorizations are also known as card holds, which reserve a specific amount on a payment card to be captured at a later date. When an authorization is captured, it creates a transfer resource. 

Similar to the Transfers page, you can search for a specific authorization, export authorizations, or view additional details by clicking on the authorization link. Click on the authorization link to view authorization details and payment instrument information. 

Settlements 

The Settlements page displays all created settlements and their status. Each settlement consists of a collection of transfers that are awaiting payout to a specific merchant. 

You can filter by four settlement status types:

• Accruing: lists settlements that are accruing transfers that have been marked ready to settle
• Awaiting Approval: lists settlements that have stopped accruing and can be marked ready to settle
• Staged Funding Instructions: lists settlements whose initial funding instructions have been overridden by an API call and can be approved
• Approved: lists all approved settlements

Similar to the other pages, you can search for a specific settlement, export data, or view additional details by clicking on the settlement link. 

Note: For accruing settlements, you can choose to close the accruing settlement earlier than the set auto-close time. This is beneficial if you want to pay out your merchants earlier. To close an accruing settlement: 

1. On the settlements details page for an accruing settlement, click the Stop Accruing button at the top right. 

2. A pop-up modal appears confirming your selection. Click the Proceed button to stop accruing or click the Cancel button the cancel and close out of the modal. 

3. Proceeding changes the settlement status to Awaiting Approval. The Accruing button is removed from the page. 

GENERAL INFO

This page displays settlement and amount details, associated payment instruments, and tags.

TRANSFERS 

This page lists all the transfers in a settlement. You can filter by transfer type. You can also select a transfer to remove from the settlement by checking the box inline with the transfer. Click on the drop-down to remove a transfer from the settlement. 

FEES 

Note: This page is new and it lists all fees separate from transfers.

FUNDING TRANSFERS 

This page lists the funding instructions created for the settlement, state, amount, and other information.   

Disputes 

This page displays customer disputes, also known as chargebacks. Same as the other pages, you can search for specific dispute, or export data, or view additional details by clicking on the dispute link. 

Click on the dispute link to view the following information: uploaded evidence, adjustment transfers, transfer and payment instrument details. On this page, you can also upload evidence file(s) against the dispute. 

Reports 

This page allows you to create a report based on selected dates, specifically the start and end date. There are seven different reports available daily. Reports are categorized by Report ID and can be sorted by created by date. You can also use the filters to search for a report by start or end date. 

To download a report, select the report and click on the download hyperlink at the end of the table. This downloads a CSV file.