PEOPLE workflow 

Note: At the time of publication, Finix is redesigning the user interface of the Dashboard. Some functions or features may look different. Check back for updates. This document uses mock data from Finix's sandbox environment. 

The Dashboard is categorized into headers with subcategories. The headers are: 

• TRANSACTIONS 
• PEOPLE 
• REVIEW 
• SYSTEM

This article focuses on the PEOPLE header. Within the PEOPLE header, there are multiple subcategories. The information for each subcategory may be repeated. A blue icon indicates what subcategory the user is currently on. 

Identities 

This page displays identities on the platform. An identity can represent either a buyer or a merchant. To view additional information on an identity, click on the identity link.  The identity details page includes: 

• GENERAL INFO
• ASSOCIATED IDENTITIES 
• AUTHORIZATIONS 
• TRANSFERS
• DISPUTES 
• SETTLEMENTS 
• PAYMENT INSTRUMENTS 
• PROCESSORS 
• VERIFICATIONS 

There are additional functions available at the top right of the Dashboard. Some of these functions may appear on various pages under the PEOPLE header. These functions include:

• Invite user: This function allows you to grant Dashboard access for a user. Enter the user's email and click the Invite button. If the identity does not have a merchant attached to it, an error appears stating that a merchant must be provisioned before inviting users. 
• Edit: This function allows you to edit the information for the identity. Click the Submit button to save your changes.
• Related Objects: This lists the Application and or Merchant Identity ID. Click this link to navigate to the associated Application and or Merchant Identity details page. 

Note: Most pages have export functionality. To export a file, click the Export button on the right of the Dashboard.

For advanced export options, click on the gear icon next to the Export button. A pop-up modal displays various fields to export. Click on the Export button at the bottom of the modal to export. 

GENERAL INFO

This page includes information on the identity including processing, business, and personal information. 

ASSOCIATED IDENTITIES 

This page displays all associated identities. An associated identity must be created for any 25% owner of the business. To create an associated identity:

1. Click the Create Associated Identity button at the top right.

2. Enter the relevant information.  Click the Submit button to save your changes. 

AUTHORIZATIONS 

This page displays associated authorizations. You can use the search and filter function to search for a specific authorization as well as view authorization details. 

TRANSFERS 

This page displays associated transfers. You can use the search and filter function to search for a specific transfer as well as view transfer details. If you click on the transfer details, you can create a refund if the transfer is a debit. To create a refund: 

1. Click the Create Refund button at the bottom right.  This displays a pop-up modal. Enter the refund amount. 

2. Click the Create button to create a refund. 

3. The refund appears at the bottom of the page with the state and the refund ID. 

DISPUTES 

This page displays associated disputes. To view dispute details, click on the dispute link. On this page, you can view transfer details, and upload evidence. 

SETTLEMENTS 

This page displays associated settlements. On this page, you can view settlement details as well as create a settlement. You can only create a settlement if there are transfers. If you create a settlement without transfers, you will receive an error message. To create a settlement: 

1. Click the Create Settlement button. 

2. If applicable, click on the identity ID, currency type, and processor. Click the Submit button to create a settlement. 

On this page, you can also create a merchant adjustment by clicking the Create Adjustment button at the top right. A pop-up modal appears. Enter the relevant information and then click the Create button to create the adjustment. 

PAYMENT INSTRUMENTS 

This page displays associated payment instruments. You can use to search and filter function to search for a specific payment instrument as well as view payment instrument details and add a bank account.  To add a bank account: 

1. Click the Add Bank Account button. Enter the relevant information.

2. Click the Submit button to save your changes. Your new bank account will be listed. Repeat the process to create multiple bank accounts. 

PROCESSORS 

This page displays the associated processors. This page also displays information such as onboarding state, processing enabled state, settlements state, and created by date. On this page, you can also view processor details and provision a merchant. To view processor information, click on the link. 

To provision a merchant: 

1. Click the Provision Merchant button. 

2. Select the processor to provision your Merchant. The new Merchant Identity appears on the table. This state will change when the Merchant has been approved. 

VERIFICATIONS 

This page displays associated verifications.  On this page, you can also create a verification. To create a verification: 

Note: An error message appears if you have not enabled a processor(s) before.  Enable a processor before you create a verification. 

1. Click the Create Verification button. Select your processor if more than one from the drop-down. 

2. Click the Submit button. A success message will appear at the top of the Dashboard.  The new verification appears on the table with a PENDING state. 

Merchants 

This page lists all the merchants on the platform. To view additional information, click on the Merchant ID. The page displays the following information: 

• GENERAL INFO
• TRANSFERS 
• AUTHORIZATIONS 
• FEE AND RISK PROFILE 
• SETTLEMENTS  

Note:  Some of the actions available on this page have been discussed in previous sections. 

GENERAL INFO

This page displays processor and verification information. 

TRANSFERS 

This page displays associated transfers information. You can view the same information under the Identities tab. 

AUTHORIZATIONS 

This page displays associated authorizations. You can view the same information under the Identities tab. 

FEE AND RISK PROFILE 

This page displays the fee profile if one is available or you can create a fee profile. To create a fee profile: 

1. Click the Create Fee Profile button.  Edit and update the fee profile settings. 

2. Click the Create Profile button.  A fee profile will be added to the bottom of the page. This displays all the fee settings selected. 

SETTLEMENTS 

This page displays the associated settlements. 

Applications 

Note:  Some of the actions available on this page have been discussed in previous sections.

On this page, you can create an application if one does not currently exist on the platform. To create an application: 

1. Click the Create Application button. Complete the form. Click the Save button to save your changes. 

This page lists all the applications on the platform. To view additional information on an application, click on the application link. The page displays the following information: 

• GENERAL INFO
• OWNER IDENTITY 
• ASSOCIATED IDENTITIES 
• TRANSFERS
• SETTLEMENTS 
• DISPUTES 
• IDENTITIES 
• MERCHANTS 
• PROCESSORS 
• FEE AND RISK PROFILE 
• WEBHOOKS 
• API KEYS 

GENERAL INFO 

This page displays administrator tools and you can also edit and update application settings, invite a user to the Dashboard, and or resend a user email.

To edit application settings: 

1. Click the Edit button. Toggle to update your settings. Click the Submit button to save your changes. 

2. The changes will be reflected in the Administrator Tools container. 

To invite a user: 

1. Click the Invite User button.

2. Enter the user's email address. Click the Invite button to invite or the Cancel button to cancel and close the modal. 

Resend email: 

1. Click the Resend Email button. 

2. Enter the user's email to resend the email. Click the Search button. Select the appropriate email from the drop-down. Click the Send button to resend the email. 

OWNER IDENTITY 

This page displays business owner information and processing information. 

ASSOCIATED IDENTITIES 

This page displays associated identities. You can also create an associated identity. 

TRANSFERS

This page displays associated transfers. You can use the search and filter function to search for a specific transfer as well as view transfer details.

SETTLEMENTS  

This page displays associated settlements. 

DISPUTES 

This page displays associated disputes.

IDENTITIES 

This page displays associated identities and their status. You can click on the identity link to view additional details. You can also create a new identity. To create a new identity: 

1. Click the Create New Identity button. Complete the form and click the Submit button. 

MERCHANTS 

This page displays associated merchants and their status. On this page, you can view display merchant details and create a merchant verification. 

PROCESSORS 

This page displays associated processors and you can add a processor. To add a processor: 

1.  Click the Add Processor button. Toggle the processor(s) you would like to enable. 

2. Click the Add button to save your changes. 

FEE AND RISK PROFILE 

This page displays the associated fee profile and you can also create a fee profile and edit a risk profile. 

WEBHOOKS 

This page displays associated webhooks. 

API KEYS 

This page displays API user information. On this page, you can create an API key. To create an API key: 

1. Click the Create API Key button. 

2. Enter your display name. Click the Create button. Your API key credentials will appear. Save this information. 

3. Your new API credentials appear on the page. 

Payment Instruments 

This lists all the payment instruments on the platform. On this page, you can search and filter for a specific payment instrument, export the payment instruments, or view payment instrument details by clicking on the link. The payment instrument details page includes the following: GENERAL INFO, TRANSFERS, and AUTHORIZATIONS. 

GENERAL INFO

This page displays payment instrument information. 

TRANSFERS 

This page displays associated transfers. On this page, you can search and filter for a specific transfer. 

AUTHORIZATIONS 

This page displays associated authorizations.  On this page, you can search and filter for a specific authorization.